Issue Details (XML | Word | Printable)

Key: GLASSFISH-17448
Type: Bug Bug
Status: Closed Closed
Resolution: Cannot Reproduce
Priority: Major Major
Assignee: Snjezana Sevo-Zenzerovic
Reporter: sunny-gui
Votes: 0
Watchers: 0

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Empty uninstall page when try to uninstall GF in Windows 7 JA

Created: 20/Oct/11 09:33 AM   Updated: 10/Jan/12 03:07 AM   Resolved: 10/Jan/12 03:07 AM
Component/s: installation
Affects Version/s: 3.1.2_b06
Fix Version/s: 3.1.2_b16

Time Tracking:
Not Specified

File Attachments: None
Image Attachments:

1. uninstall_cmd.jpg
(157 kB)

2. uninstall_empty_ja.jpg
(148 kB)

Server OS: Windows 7 ENT SP1 x64 JA
Bundle: java_ee_sdk-6u4-b06-jdk-windows-x64-ml.exe

Tags: 3_1_2-review
Participants: Anissa Lam, scatari, Snjezana Sevo-Zenzerovic and sunny-gui

 Description  « Hide

The uninstall page is empty when I try to uninstall GF.

To reproduce:
1. Download bundle "java_ee_sdk-6u4-b06-jdk-windows-x64-ml.exe " from

2. Install bundle in Windows 7 ENT SP1 x64 JA

After finish installing, I did sanity check in cmd and Admin Console, it works fine.

3. Go to Start > Java EE 6 SDK > Uninstall, the newly opened Uninstall Page is empty.

Attached screen shot for your reference.

Anissa Lam added a comment - 20/Oct/11 02:39 PM

Installer isssue.

scatari added a comment - 08/Dec/11 11:23 PM

Could you please try resizing the window to see if more text is visible? Also, please try running uninstaller from directly under <InstallDir>.

sunny-gui added a comment - 13/Dec/11 05:32 AM


I verified with bundle java_ee_sdk-6u4-b13-jdk-windows-x64-ml.exe in the same OS, the issue is reproducible.

I resizing the window but no more text is visible. Also runnig uninstaller from GF_Install_Dir, the issue is same. Attached screen shot for your reference.

In case you need, here are my test host infos, you can remote login it.

Host Name:
username/password: Administrator/welcome
GF_Install_Home: c:\glassfish3\glassfish

sunny-gui added a comment - 10/Jan/12 03:07 AM

Verified in b16, the issue was not reproducible, so close it. Details info as follows.

Server OS: Windows 7 x64 JA w/jdk1.6.0_26 x64
Bundle: java_ee_sdk-6u4-b16-jdk-windows-x64-ml.exe